Countries

We ship all around the globe. If by any chance your country is not on the list of available countries, please write to us: info@perunika.org.


Shipping costs

Delivery costs for all countries, except Slovenia, are based on the weight of the package and destination. You can see the exact delivery costs at the checkout without the need to finish the order.

Within EU we send packages either with international post or GLS (except Malta and Cyprus). Outside EU we send packages via DHL Express and International Post, except for Turkey, Norway, Serbia, Monaco and Switzerland, where GLS is also an available courier.

Perunika guarantees the best shipping costs possible. For some countries international post is a cheaper option and for other GLS is cheaper. Please choose your country at the checkout and check the available prices and options. The cheapest shipping option starts with 8 € for anywhere in the world!


Delivery times

Parcels are sent directly to your address after receiving the order and payment. The expected delivery time in working days after sending the parcel:

EU countries: 2-7

Other countries: 5-14


Dispatch times

1. Products in stock:

In stock Shipped immediately!

Products in stock at Perunika store are dispatched within 2 working days of receiving cleared payment. 

2. Products in stock at supplier:

Dispatched within 7 - 14 days In stock at the manufacturer!

Some products are not in stock in Perunika store but are in stock with our supplier and can be still ordered. The dispatch time stated against each product provides an estimate of how long it will take to dispatch an item in working days. We often outperform these estimates. 

In worst case scenario the product is currently unavailable and cannot be ordered:

Not in stock Contact us for more information

In this case we still encourage you to contact us at info@perunika.org and we will check the availability manually and see what can be arranged.


Order tracking

All packages are trackable. However, the tracking code is not automatically provided to you. If you haven't received your order in the estimated delivery time, please inform us on info@perunika.org and we will send you the tracking code.


Tax and Customs

1. European Union:

No duty has to be paid for delivery addresses inside the European Union. All listed products prices include VAT. 

2. Other countries:

If the delivery address is outside the European Union, the VAT charges will be removed at the checkout (Tax Free Shopping outside the EU). 

If you live outside the European Union we advise you to contact your local customs to gain information about their policies on import. 


Returns policy

At Perunika we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items. We are more than happy for you to return any of our goods for a refund of the item price within 14 days of delivery, as long as they are in resellable condition with any packaging and labels intact. You must contact us by email on info@perunika.org within 14 days of the item being delivered.


Refund policy

  • Items returned to us within 14 days of the delivery.
  • Items returned to us in perfect condition, with their original packaging and with the labels attached.

Returning items

Contact us by email on info@perunika.org and let us know you are returning items. 

Wrap items in a bag or paper and post to:

Perunika varnost d.o.o.

Letališka cesta 32j

1000 Ljubljana

Slovenia

European Union


Refunds

We'll refund your item via your original payment method.

We try our best to process all refunds within 24 hours after receiving the items, however during busy periods allow 3 working days for your refund.

When we've completed your refund, we'll send you an email to let you know.


Cancelling before dispatch

To cancel your order before despatch, we recommend that you contact us by phone or e-mail info@perunika.org as soon as you can after placing your order, and we'll do our best to cancel your order before it's dispatched.

The customer has a right to cancel the order, but Perunika is not liable to return the Paypal, credit card or other fees that have occurred in these instances. If the customer cancels the order while it has been shipped already, Perunika has a right not to return shipping costs or other costs that have occurred (customs, return costs etc.).