Frequently Asked Questions



Where do we ship?

We ship all around the globe.

Shipping costs?

Delivery costs for all countries, except Slovenia, are are based on the weight of the package and destination. You can see the exact delivery costs at the checkout.

Within EU we send packages either with international post or GLS. Outside EU we send packages only via international post. 

Shipping Costs for EU Countries

Package Weight

Shipping Costs

0-500 g8 €
500-1000 g12 €
1-2 kg16 €
2-5 kg24 €
5+ kg28 €

Shipping Costs for non-EU Countries


Package Weight

Shipping Costs

0-500 g8 €
500-1000 g12 €
1-2 kg24 €
2-5 kg50 €
5+ kg55 €


Delivery times?

Parcels are sent directly to your address after receiving the order and payment. The expected delivery time in working days after sending the parcel:

EU countries: 2-7

Other countries: 5-14


How long before my order is shipped?

1. Products in stock:

Products in stock are dispatched within 2 working days of receiving cleared payment. 

2. Products in stock at supplier:

The dispatch time stated against each product provides an estimate of how long it will take to dispatch an item in working days. We often outperform these estimates. 


Where is my order?

All packages are trackable. However, the tracking code is not automatically provided to you. If you haven't received your order in the estimated delivery time, please inform us on and we will send you the tracking code.

Tax and Customs?

1. European Union:

No duty has to be paid for delivery addresses inside the European Union. All listed products prices include VAT. 

2. Other countries:

If the delivery address is outside the European Union, the VAT charges will be removed at the checkout (Tax Free Shopping outside the EU). 

If you live outside the European Union we advise you to contact your local customs to gain information about their policies on import. 


Payment options?

We recieve payments by PayPal, Credit/Debit Card and Wire Bank Transfer.

If you are paying by Wire Bank Transfer, please include the following information:

Order reference/number (provided to you after the purchase)

IBAN: SI56610000005034259


The payment may take up to 5 working days to reach us. Once the payment has been matched, your order will be packed and shipped out. You will receive all information about conducting the wire bank transfer on your email address after the purchase. 


Returns policy?

At Perunika we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items. We are more than happy for you to return any of our goods for a refund of the item price within 14 days of delivery, as long as, they are in resellable condition with any packaging and labels intact. You must contact us by email on within 14 days of the item being delivered.


Which items can be refunded?

  • Items returned to us within 14 days of the delivery.
  • Items returned to us in perfect condition, with their original packaging and with the labels attached.


How to return?

  • Contact us by email on and let us know you are returning items. 
  • Wrap items in a bag or paper and post to: Perunika varnost d.o.o., Zasavska cesta 108, 1231 Ljubljana-Črnuče, Slovenia, European Union



  • We'll refund your item via your original payment method.
  • We try our best to process all refunds within 24 hours after receieving the items, however during busy periods allow 3 working days for your refund.
  • When we've completed your refund, we'll send you an email to let you know.


Cancelling before dispatch?

To cancel your order before despatch, we recommend that you contact us by phone as soon as you can after placing your order, and we'll do our best to cancel your order before it's dispatched.


Additional questions? Send us an e-mail to


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